Clinical Staff Training · Medication System
A hands-on, workflow-based guide for nursing and care staff, how to find, order, schedule, administer, and review medications in the new system.
For
Nursing & Care Staff · eMAR Users
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How to use this guide
This guide is organized around the five core workflows of the medication system, Drug Lookup, Order Entry, Scheduling, Administration, and Nursing & Administration Review, rather than around your shift. Work through the modules in order; later ones assume the steps from the earlier ones.
Watch for the colored callout boxes. They flag the things that trip people up:
Module 01
Every medication order begins the same way: you find the drug in the database and select it. The system's drug data comes from First Databank (FDB), a clinical drug reference used across the industry. Because the order is built on whatever you select here, getting the lookup right is the single most important step in the whole workflow. Dosing, scheduling, the MAR, and the pharmacy hand-off all inherit from this choice.
What you'll be able to do
You start a medication order in the Medication Information form. Its Medication Search panel, shown below, is where you find the drug.
Set the Search Type first: Basic (Dispensable Drug) or Advanced (Package Drug). Then type into the Medication Name or NDC… field, which takes either a drug name or an NDC, and click Search. Your results open in a table to pick from.
Each match shows five columns: a pill image, the name (with strength and form), the route, the strength, and the NDC (covered in 1.2).
The Search Type radio switches between two views, and they represent two different levels of detail in the database.
A Dispensable Drug (Basic) is the medication described in general: the drug, its strength, and its form, for example "tizanidine 4 mg tablet." This is the level you would write on a prescription. It does not point to any one manufacturer's product, so a Basic result is broad. There is no specific NDC and no pill image, just the drug itself, and the result set stays short.
A Package Drug (Advanced) is one specific, real package: a particular manufacturer's exact product, with its own NDC and pill image. This is the precise, exact level. Because many manufacturers make the same drug, a single dispensable drug can map to dozens of package drugs.
Basic is the quick way to find a drug, but it stops at the dispensable level: it can't show the pill or confirm which exact product you have. Advanced gives you the package drug, the pill image, and the NDC, which is what positive identification depends on. Use Basic for a fast look, but whenever it matters that you have exactly the right product, search in Advanced and confirm the NDC.
| Basic · Dispensable Drug | Advanced · Package Drug | |
|---|---|---|
| What it represents | The drug in general: name, strength, form. | One specific manufacturer's package. |
| Level of detail | Broad. No specific product is chosen. | Precise and exact. |
| Pill image | No. | Yes. |
| NDC | No. It is not a specific package. | Yes. Unique to each package. |
| Result set | Short. | Often large. Many packages per drug. |
| Use it for | A quick, broad search for the drug. | Positive identification, exact-product accuracy, and pharmacy reconciliation. |
A Basic search for Tizanidine 4 mg returns just two results, capsule and tablet. The same search in Advanced returns every package, around 100 records, each with its own NDC and pill image. Basic shows you the drug. Advanced shows you the exact product.
Two results versus a hundred is the whole point. Basic confirms the drug, its strength, and its form. Advanced confirms the exact product through its NDC and pill image. When you need certainty about what you are giving, search in Advanced and verify the NDC.
Clicking anywhere outside the lookup window closes it without selecting anything, and you'll have to start the search over. Always finish by clicking the row and then OK. Don't click away to "get back to the order."
The database is large, so the results can take a few moments to finish building. You don't have to wait for the whole table: as soon as your medication appears in the list, you can select it. Just don't assume there are no matches until the results have had a moment to populate.
An NDC, or National Drug Code, is the unique number on every medication package. The simplest way to picture it: an NDC is like the barcode on a grocery item. The word "soup" could mean a hundred different cans, but the barcode points to one exact product: one brand, one recipe, one size. In the same way, "tizanidine 4 mg" can describe dozens of different products, but a single NDC identifies one: who made it, the exact drug and strength, and the package it came in.
An NDC is a number in three parts, for example 43063-455-20. In plain terms: the first part is who made it (the manufacturer), the middle is what it is (the drug, strength, and form), and the last is the package size.
Two medications can share the same name and strength and still be different products from different manufacturers, and they can look completely different in the hand: a different shape, color, or imprint. The name alone can't tell them apart. The NDC can. It is the one value that positively identifies the exact product, which is what lets staff match what is charted to what is physically in the bottle, and match the order to the pharmacy fill.
Positive identification means confirming you have the exact right product, not just the right name. Because the same name and strength can carry dozens of NDCs, the NDC is what makes that confirmation possible. When identity has to be certain, check the NDC, not just the label.
When you know the NDC, you can search by it directly. Type the NDC into the same search field and the lookup returns the single exact product that code belongs to, with its image and full detail. No scrolling through near-identical names: the result is the precise medication you have on hand.
If you have the NDC from the bottle or label, search by it. One code, one exact product. It is the fastest and surest way to confirm you are charting the medication that is actually in hand.
For refills, recalls, and accurate records, the NDC, not the name, is the source of truth. It appears in the right-hand column of the lookup results.
The new system records the NDC automatically and shows it on the medication list and order detail, so what's charted always matches the bottle. In day-to-day use the pharmacy interface does most of this work. Fills arrive with the dispensed NDC and the order updates to match what the resident actually has. You'll mostly be reading NDCs to confirm a match, not typing them.
If your site has an interface to your pharmacy, the NDC populates automatically for you, along with the drug image and as many of the corresponding fields as the database has. You won't need to search for it or type it by hand.
NDCs line up in a fixed-width column. When comparing two codes, check them segment by segment (manufacturer, product, package) rather than glancing at the whole number. Different manufacturer products often differ by only a digit or two.
Picking the first row whose name looks right is the most frequent lookup mistake. Same name, same strength, different NDC is common. Always confirm strength and route, and use the NDC when an exact product is required.
Two situations come up regularly: the search returns nothing, or it returns too much and you can't tell the matches apart. Both are recoverable once you understand how the filter works.
The Filter box in the lookup dialog matches across all columns at once, not just the name. Typing 5 MG TABLET can surface a 1 mg product simply because that row contains the word "tablet" somewhere. The more words you type, the more cross-column noise you pull in.
Because the filter is cross-column, searching "5 MG" may list several strengths together. Don't grab the first "5 MG"-looking row. Read the Strength column for each candidate and confirm an exact match before selecting.
The most reliable approach is to search on the drug name alone, then narrow visually using the Strength and Route columns. This avoids cross-column noise and is usually faster than re-typing the search several times.
FDB carries both brand and generic naming, and the same medication can be found either way. Understanding the relationship keeps you from second-guessing whether you've found the right drug.
If an order uses a brand name but your search only surfaces the generic, that's expected. They're the same medication. Confirm strength, route, and (where needed) the NDC, then select. If you genuinely can't reconcile the two, stop and verify the order rather than guessing.
When a brand-name search comes up thin, switch to the generic name. Because multiple manufacturers produce the same generic, you'll typically see more package-level options in Advanced, which makes it easier to match an exact product.
In summary
Module 02
A selected medication is only the start of an order. Order entry is where you turn that selection into a complete medication record: confirming the drug details and setting the classification, then (in the sections that follow) the dose, schedule, and any special order type. This module picks up at the moment a medication is selected. Scheduling has its own module (Module 3).
What you'll be able to do
When you select a medication from the lookup (Module 1), or type a known NDC into the search, the system pulls the product's details out of FDB and fills the Medication Information fields for you, as far as the database has them. The image area also switches from "No Image" to the product photo.
From a single selection the form typically fills in:
| Field | What it holds |
|---|---|
| Medication * | The drug name, for example tizanidine. |
| NDC Code | The package code for the exact product you picked. |
| Drug Dosage Form * | The form, for example Tablet. |
| Route of Administration * | How it is given, for example Oral (PO). |
| Strength | The dosage strength, for example 4 mg. |
| Medication Classification * | The controlled-substance class: C2, C3 or C4, C5, or Standard. |
* Required field. Required fields must be completed before the order can be saved.
If you already have the exact NDC from a label or record, type it into the search instead of the name. The system fills the same fields from that one code, with no name search needed.
FDB populates only the fields it has data for, so a field can come back blank or need a small correction. Read every populated field, and complete anything blank, before moving on. Don't assume a blank Strength or Classification is correct.
The classification drives how a controlled substance is handled. Confirm it matches the drug (C2, C3 or C4, C5, or Standard). Don't leave a controlled medication set to Standard.
Some medications change dose over time. A prednisone taper, for example, may ramp up and then back down, with a different dose for each stretch of days. The system handles this with the MAR Scheduling section, which holds one row for each phase of the order. This part works the same as it always has.
Each row in MAR Scheduling shows the Dosage, the Date(s) it applies to, the Schedule (the times), and the Instructions. The Edit pencil opens a row to change it, and Void removes it.
To adjust the dose for a date range, or add another phase, click Additional Timings and fill out the MAR scheduling for that timing: the Quantity/Unit, Dosage, MAR Instructions, Start Date, and the Scheduling Options for when it should run. Repeat for each phase of the taper.
If you have entered timings before, nothing here has changed. Add a timing, set its dose and date range, and it joins the schedule alongside the others.
Read a taper top to bottom in MAR Scheduling: each row is one dose over one date range, and together the rows cover the whole ramp up and ramp down.
Each phase carries its own Date(s) range. Line the ranges up so there is no gap or overlap between phases, otherwise a day could end up with no dose or two.
The Scheduling Options (Daily or PRN, Every Interval days, Specific days of the week, Specific days of the month) set when a phase runs. Those are covered in Module 3 (Scheduling).
Beyond the core drug fields, an order can carry requirements that shape how the medication is given and documented. The most important of these for clinical staff is the option to require vital signs at the time of administration.
For a medication that needs vitals taken with it, check "Vital signs must be taken with this medication." That turns on the Vitals Required list, where you choose exactly which readings must be recorded: Blood Pressure, Glucose/Blood Sugar, O2 Sats, Heart Rate, Respiratory Rate, Temperature, and Weight. The vitals you check must be recorded with each MAR administration of that medication.
Check only the vitals that are clinically relevant to the medication. In the example, an inhaled albuterol order requires O2 Sats and Respiratory Rate, the readings that matter for a respiratory medication.
The same Medication Information screen also carries:
A PRN order, from the Latin pro re nata, is given as needed rather than on a fixed schedule. Because "as needed" still has to be safe, PRN orders unlock a few settings that fixed-schedule orders do not have, controlling how often and how many times the medication can be given.
Effectiveness Follow-up, PRN Interval, and PRN Max Limit appear only on PRN medications. On a fixed-schedule order they are not shown.
The MAR Instructions read back the same limits you set. In the example they state the puff is given as needed, no more than once every two hours, no more than ten times a day, with a follow-up after thirty minutes, matching the Interval, Max Limit, and Follow-up fields.
The full Scheduled Time(s) grid and the other Scheduling Options (Every Interval days, Specific days of the week or month) are covered in Module 3 (Scheduling).
To adjust a scheduled time, or change the administration instructions, on an order that already exists, click the Edit pencil on that row in MAR Scheduling. That reopens the timing's fields so you can change them and save.
When you click the pencil, the timing's fields reopen, the same Scheduling Options, Quantity/Unit, Dosage, MAR Instructions, Start Date, and Scheduled Time(s) you used to create it. Make the edits you need, then click Done.
After you click Done, the MAR Scheduling section shows your adjustment, and you will see that the old schedule has been ended rather than erased. The previous row now carries an end date, and a new row holds the updated schedule from the change date forward.
Editing a schedule ends the old timing and starts a new one rather than overwriting it. The ended schedule stays on record with its original Created stamp, so the MAR shows exactly what was in effect and when.
Editing one timing does not touch the others. On a taper or multi-phase order, you can adjust a single phase from its own row without rebuilding the rest.
Use the Void control (the circled X) to remove a scheduled timing entirely. The Created column's record of who entered each timing and when stays useful for tracking what changed.
Validation and saving an order are covered in the section ahead, and the scheduling options have their own module (Module 3).
In summary
Module 03
Scheduling sets when a medication runs. On every order, the Scheduling Options pick one of four patterns: Daily or PRN, Every (Interval) days, Specific days of the week, and Specific days of the month. Alongside the pattern you set a Start Date, an end (a Number of Days or an End Date), and the Scheduled Time(s), the times of day the dose is given. The everyday Daily or PRN pattern, including the PRN-only settings, is covered with PRN orders in 2.4; this module details the others.
What you'll be able to do
For a medication given on a regular day interval, every few days rather than every day, choose Every (Interval) days and set the Interval (Days), the number of days between administrations, along with a Start Date. The system counts the days from the start date and generates the MAR on each interval day.
To set it up, choose Every (Interval) days, enter the Interval (Days) for the gap you want (here 6), pick the time in Scheduled Time(s) (here AM), and set the Start Date. From there the system counts the interval from the start date to each administration date and creates the MAR accordingly.
The interval is counted from the Start Date, so the start date decides which calendar days the medication lands on. Set it to the first day you want the dose given.
The Interval (Days) controls which days the dose falls on; the Scheduled Time(s) grid controls when on those days (here AM). To bound the run, set a Number of Days or an End Date; leave both blank for an ongoing order.
For a medication given on particular days, choose Specific days of the week or Specific days of the month, whichever suits the situation, then check the days you need. The dose runs on those days from the Start Date onward.
To set it up, choose Specific days of the week (or Specific days of the month), check the days under Days of the Week (or the dates under Days of the Month), pick the time in Scheduled Time(s), and set the Start Date.
Because each timing carries its own dose and its own set of days, you can use two timings to give different doses on different days. In the example, the order gives 2.5 mg (half a tablet) on Mon, Wed, Fri, and Sat, and 5 mg on Sun, Tue, and Thu, both at Bedtime. Add the second timing with + Additional Timing (see 2.2).
Specific days of the month uses calendar dates (for example the 1st and the 15th) instead of weekdays. Everything else is the same: check the dates, pick the time, and set a Start Date.
When you split a schedule across two timings, check that the two day sets together cover every day the resident should get a dose, with none doubled up. In the example, Mon/Wed/Fri/Sat and Sun/Tue/Thu together cover all seven days exactly once.
In summary
Module 04
Once an order is active, staff give the medication from the eMAR (the electronic Medication Administration Record). This module covers recording an administration: what you enter, how you sign off, what to do when a dose is not given as ordered, and the vitals an order can require. Scheduling has its own module (Module 3), which sits ahead of this one.
What you'll be able to do
When it is time to give a medication, you open it in the eMAR. The administration screen shows the medication, its instructions, and the fields you complete to record the dose. The example below is the PRN albuterol order from Module 2, now ready to administer.
The fields you complete:
The fields you must complete at sign-off are conditional, set by how the medication was configured, not the same for every drug. Here the Note is required because albuterol is PRN, and the Resp and O2 Sats vitals are required because the order specifies that vitals must be taken with it (see 2.3). A different medication might require none of these, or a different set.
If the resident refuses, or the dose is held, do not sign it as given. Use the Exceptions dropdown to record what happened, so the MAR reflects reality.
For a PRN, the instructions on the screen restate the limits set in the order (here, no more than once every two hours, up to ten times a day, with a follow-up after thirty minutes), so you can give it within bounds.
A dose is not always given as ordered. The resident may be absent, may refuse, or the dose may be held. When that happens, record the reason in the Exceptions dropdown rather than signing it as given.
To record an exception, open the dose in the eMAR, choose the reason from Exceptions (for example Absent), add any Notes, confirm the Administration Time, and click Save. Leave Staff signature unchecked, an exception is recorded in place of a given dose.
The exception says what happened; a Note says the specifics. Add a note when the reason needs context, for example where the resident was or why the dose was held.
Never check Staff signature for a dose that was not actually given. Record an Exception instead, so the MAR reflects what truly happened.
Save records the entry. Save and Refresh records it and reloads the MAR. Cancel discards your changes.
A PRN order set with an Effectiveness Follow-up (see 2.4) asks you to come back after the dose and record whether it worked. Once the follow-up window has passed, the 30 minutes set on this order, you mark the result and sign off.
To complete the follow-up, open the dose after the follow-up window, choose Effective or Ineffective, check Follow Up Signature to sign, and click Save.
The effectiveness follow-up is how the MAR shows whether a PRN actually helped. Complete it after the follow-up window so the record is whole.
The follow-up window, here 30 minutes, is the Effectiveness Follow-up set on the order (2.4). Different PRN orders may use a different window.
In summary
Module 05
Once orders are entered, the medication list is where nursing and administration keep an eye on everything: what is active, what is waiting for sign-off, and what the pharmacy has asked to discontinue. This module covers reading that list and working the review queues. (Modules 2 through 4, Order Entry, Scheduling, and Administration, sit ahead of this one and are still to be written.)
What you'll be able to do
The medication list shows a photo of each medication alongside its class, prescriber, instructions, schedule, start date, and Rx number, so staff can confirm what they are looking at without opening every order. Below each medication name you'll also see the NDC, the generic name, and a row of status icons that flag things like PRN, order type, and alerts at a glance.
Use the Filter medications… box to narrow the list, and click any column header to sort by it (the list is sorted by Medication name by default).
The pill image is there so you can confirm the right medication at a glance. Use it during med pass and rounds the same way you read the name and strength, especially for look-alike products.
Long instructions are shortened in the Instructions column and end in "…". Don't act on a truncated instruction. Open the order to read it in full before administering.
You don't have to open the order just to read a shortened instruction. Hover over it in the Instructions column and the full text appears.
Tabs across the top of the list keep medications cleanly separated, and each one carries a live count so nothing waiting for attention is hidden.
| Tab | What it holds |
|---|---|
| Active | The medications currently active for the resident. This is the day-to-day med pass list. |
| Awaiting Approval | New or changed orders that need nursing or administration sign-off before they go active. This is the main review queue. |
| DC'd Medications | Medications that have been discontinued, kept on record for history and reference. |
| DC Med Review | Discontinuation requests from the pharmacy that are awaiting review. |
A number on Awaiting Approval or DC Med Review means there is something for nursing or administration to act on. Check these tabs at the start of a shift, not just the Active list, so approvals and pharmacy discontinuation requests don't sit unworked.
Each item in Awaiting Approval is an incoming order, often from the pharmacy or another source, waiting for you to act on. For each one you have three options:
The Score shows how close the incoming order is to each order on file. The system compares field names and values, so a near-identical order scores high (here 94%) and looser matches score lower (33%). Use it to find the right existing order to match to.
A high score means the incoming order closely matches one on file. Confirm the details (NDC, strength, route, and instructions) before clicking Match. The score is a guide, not the decision.
The DC Med Review tab lists active orders the pharmacy has asked to discontinue. You see the order on file that each request applies to, so you can review it in context. A red icon among the medication's status icons signals that a discontinuation request has been entered for it.
Scan for the red icon to spot which orders have a pending pharmacy discontinuation request waiting on your review.
The controls at the top right of the list let you change how it looks and get it out of the system:
You don't need to print and rescan to share the list. Use PDF to file it or Fax to send it to a provider or pharmacy directly from the header.
In summary